Returns may be requested within 7 calendar days from delivery of parcel (minus cost of shipping).The date of Package delivery is day 1 of the 7 days allowed for returns. Once authorized, the parcel has to be returned to our warehouse within 14 calendar days (30 days for international returns). There is no refund for shipping fees. All Sale items and products that are not Petite Maison Kids brand are final sale, however some sale items can be returned for store credit within 7 days of order Delivery Date. Customer will be responsible for return shipping fee. Final Clearance Sale items are not returnable and will be listed as such under product description. Health and personal care items, toys, gift cards, and accessories are all final sale. All hair accessories, jewelry, and socks are final sale, but may be returned for store credit. Hats may be returned if in original condition with tags attached. Bathing suits may be returned, but need to have hygienic strip still attached and all original tags, packaging in place. If your return arrives to us over 14 days after return authorization date (30 if international) , the return will not be accepted. At that point we will offer you an option of shipping the item back. Return shipping fees will apply. If an item is received damaged, you must contact us within 7 days of delivery of the item. For damaged items, you will be provided an exchange for a new same item, where possible. For approved claims, customers will be provided replacement package or store credit.
We cannot retroactively refund or apply coupon codes to past purchases if code is not entered at checkout by the customer.
Please note that Custom Orders cannot be returned. Some Pre-orders can be returned if authorized, however a 25% Re-Stocking Fee will apply and the rest of the return will be in store credit.
Please inspect items upon receiving them, If you do not notify us of any issue within 7 days of delivery, we cannot help you. The date of Package delivery is day 1 of the 7 days allowed for returns.
To be eligible for a return, your item must be unused and in same condition that you received it. Visibly worn or damaged items will not be processed and will be returned to sender and return shipping fees will apply. It must also be in original packaging with tags attached if applicable. To complete your return, we require a receipt or proof of purchase. Please note that once your return is approved you must return the item to us within 14 calendar days. If more than 14 days go by, your return will be void and the item will be sent back to you.
Gift items can be returned for store credit within 7 days after delivery date.
Customers are responsible for return shipping. Contact us for returns approval and instructions. firstname.lastname@example.org
Petite Maison Kids are not be responsible for damage or loss of item(s) during the returning process. We advice choosing Priority Shipping to include insurance coverage for your orders. Petite Maison Kids is not responsible for lost or stolen packages. We reserve the right to reject any exchange request that does not fulfil our Return & Exchange Policy.