All returns need to be authorized by us within 7 calendar days of delivery day (minus shipping costs if applicable). Once authorized, the parcel has to be returned to our warehouse within 14 calendar days (30 days for international returns). Essentially you have a whole week to decide if you want to keep the item after it’s been delivered. If 7 days have gone by since your order was delivered, unfortunately we can’t offer you an exchange or a refund. All Sale items are final sale, however sale items can be returned for store credit within 7 days of order Delivery Date. Health and personal care items, toys, gift cards, and accessories are all final sale. All hair accessories, jewelry, and socks are final sale, but may be returned for store credit. Hats may be returned if in original condition. Bathing suits may be returned, but need to have hygienic strip still attached and all original tags, packaging in place. If your return arrives to us over 14 days of return authorization date (30 if international) , the return will not be accepted. At that point we will offer you an option of shipping the item back. Return shipping fees will apply.
We cannot price adjust or cancel orders if 24hr has passed since you placed your order.
Please inspect items upon receiving them, if you do not notify us of any issue within 7 days of delivery, we cannot refund you. The date of Package delivery is day 1 of the 7 days allowed for returns.
To be eligible for a return, your item must be unused and in same condition that you received it. It must also be in original packaging with tags attached if applicable. To complete your return, we require a receipt or proof of purchase. Please note that once your return is approved you must return the item to us within 14 calendar days. If more than 14 days go by, your return will be void and the item will be sent back to you.
Gift items can be returned for store credit within 7 days after delivery date.
Customers are responsible for return shipping. Contact us for returns approval and instructions. Info@petitmaisonkids.com
Petit Maison Kids are not be responsible for damage or loss of item(s) during the returning process. We advice choosing Priority Shipping to include insurance coverage up to $100 for your orders. In case of missing packages, Claims must be filed by customer directly with shipping carrier. We reserve the right to reject any exchange request that does not fulfil our Return & Exchange Policy.